FAQ

Ordering

How do I place an order?
Add items to your cart and check out directly on the site. Our support team may contact you by phone or WhatsApp to confirm your order before it's dispatched.

Can I cancel or change my order?
Orders are processed within 24 hours of confirmation, so contact us as soon as possible at sparklrise@gmail.com or +92 302 9555596 if you need to make a change.

Payment

Do you offer Cash on Delivery?
Yes. Cash on Delivery (COD) is available nationwide across Pakistan.

Are there any hidden charges?
No. Shipping is free on all orders, and you only pay the amount shown at checkout.

Shipping and Delivery

How long does delivery take?
Major cities: 2-4 business days. Other areas: 3-6 business days. Orders placed on Sundays or public holidays are processed the next working day.

Do you deliver nationwide?
Yes, we deliver to all cities and towns throughout Pakistan.

What if I'm not available when the courier arrives?
The courier will attempt delivery. If you're unavailable or the parcel is refused after multiple attempts, the order may be cancelled.

Returns and Refunds

What is your return policy?
We offer a 30-day return policy from the date you receive your item. Items must be unworn, unused, with tags, and in original packaging.

How do I start a return?
Email us at sparklrise@gmail.com and we'll send you return instructions. Please don't send items back without requesting a return first.

How long do refunds take?
Once your return is approved, refunds are issued within 10 business days to your original payment method. Bank processing times may add a few extra days.

What items can't be returned?
Personal care items, perishable goods, custom orders, and sale items or gift cards are not eligible for return.

Still Have Questions?

Reach us anytime at sparklrise@gmail.com or call +92 302 9555596. You can also visit our Shipping Policy and Refund Policy for full details.